Privacy Policy

1. Information We Collect

When you use the SNHRC Patient Portal, we collect the following information to provide you with medical services:

• Your name, mobile number, and MR (Medical Record) number
• Appointment details including doctor, department, date, and time
• Diagnostic reports and visit history from your medical records
• Payment information processed via Razorpay (we do not store card details)
• Device IP address for security and audit purposes

2. How We Use Your Information

• To verify your identity and allow secure login via OTP
• To book, view, and manage your appointments
• To display your diagnostic reports and visit history
• To process consultation fee payments
• To send appointment confirmations via WhatsApp
• To maintain audit logs as required for healthcare compliance

3. Data Storage & Security

Your personal and medical information is stored securely within the hospital's systems. We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. All connections to this portal are encrypted.

4. Data Sharing

We do not sell or share your personal information for marketing purposes. Your data may be shared only in the following circumstances:

• With doctors and hospital staff directly involved in your care
• With our payment processor for the purpose of collecting consultation fees
• As required by law, court order, or a regulatory authority

5. Session & Cookies

This portal uses a single encrypted session cookie to keep you logged in. The session expires automatically after 30 minutes of inactivity. No third-party tracking cookies are used.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights or report a concern, please contact the hospital directly.

7. Contact

For privacy-related queries, please contact: